Passenger Services

Delighting customers from check-in to baggage delivery

AFS customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of AFS’s ground handling operations. Our team of professionally trained staff ensures the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra help, AFS staff are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility. With our comprehensive range of ‘meet and greet’ services, we have been making air passengers feel very welcomed.

AFS offers airlines the ability to connect to your own hosts through state-of-the-art IT platforms, enabling fast and efficient check-in and improved customer services.

  • Airport Ticketing Sales Desk
  • Arrival and Transfer Services
  • Check-in Services
  • Dedicated Passenger Services
  • Gate Services
  • Lost and Found Services
  • Lounge Services
  • Special Passenger and VIP Services